Your traveller account

You can request quotes and write reviews without an account. A free traveller account keeps them together, so you can see who replied and what is still waiting.

Note: A traveller account is for people booking flights. If you run a charter company, brokerage or other aviation business, use List your business instead.

Create your account

1. Go to Create a traveller account. You can also click Log in at the top of any page, then Create a traveller account.
2. Fill in Your name, Email and a Password (at least 8 characters).
3. Click Create my account.
4. Open the confirmation email we send and click the link. You're signed in and taken to My account.

Tip: Sign up with the address you already used for quote requests or reviews. Once you confirm it, those earlier requests and reviews appear in your account automatically.

Open My account

When you're signed in, click My account at the top of any page (on a phone, open the Menu first). The menu on the left (or under Menu on a phone) has:

• Overview: your latest requests, how many have replies, reviews waiting for moderation, providers you looked at recently, and your details.
• Quote requests: every request with its status and the latest message.
• My reviews: each review and whether it is published.
• Email preferences: which emails you get.
• Change password.

Follow your quote requests

Requests you send while signed in are saved to your account, and the quote form fills in your name, email and phone for you. Each request shows a status:

Status	What it means
Sent	The provider has your request.
Seen by provider	The provider has opened it.
With our team	The listing isn't managed by its owner yet, so our team handles it and replies by email.
New reply	There is a message you haven't read.
Replied	The provider has answered.

Click Open conversation (or Read … new and reply) to read the full thread and answer the provider. Replies still arrive by email too.

Edit or withdraw a review

Every review is checked by our team before it appears, usually within a day. While a review shows Awaiting moderation:

1. Go to My account > My reviews.
2. Click Edit review, change the rating, title or text, and click Save changes.
3. Or click Withdraw to delete it before it's published.

Once a review is Published or Not published, it can't be edited. Contact support if something needs fixing.

Choose your emails

Go to My account > Email preferences, tick the emails you want (Reminders and tips, News and offers, Listing invitations) and click Save preferences. Replies to your requests and account emails always arrive. If you get our newsletter, click Choose topics or unsubscribe on the same page.

Update your details

On Overview, change Your name or Phone under Your details and click Save details. To change your password, click Change password in the menu.

Sign out

Click the Sign out icon next to My account at the top of the page (on a phone: Menu > Sign out), or Sign out at the bottom of the account menu.