Reply to reviews

Flyers can review any company they've dealt with. Every review is checked by our team before it's published, and you're emailed when a new one goes live (New {n}-star review for …).

Reply to a review

1. Open Dashboard → Reviews.
2. Find the review and write your reply in the box under it.
3. Click Publish reply. You'll see "Reply published."

Your reply appears under the review on your public profile as Reply from {your business}.

Important: You can edit a reply for 30 days after you first post it (click Edit reply under it, then Save reply). After that it can't be changed, and replies can't be deleted. Read it twice before publishing.

Good replies

• Thank the reviewer, positive or negative.
• Address the specifics they raised.
• For criticism, explain what you've changed and offer to talk offline.
• Keep it professional. Flyers judge you by how you handle complaints.

Statuses you may see

• pending: waiting for moderation; you can't reply yet.
• approved: public; you can reply.
• rejected: not published because it broke the review guidelines. These are listed under … not published at the bottom of the page and don't count toward your rating.

Disagree with a review?

If a review is fake or breaks our rules (for example someone who never dealt with you), contact support with the review details. Don't reply angrily; we'll look into it.

See also Get more reviews.