Manage billing, invoices and cancelling

Payments are handled securely by Stripe. Everything about your subscription is under Dashboard → Plan & billing.

Update your card or billing details

1. Open Plan & billing and click Manage billing (top right). It appears once you have a paid plan or an invoice.
2. On Stripe's billing page, update your payment method, or your name, email and billing address.
3. Use the back link at the top of Stripe's page to return to PJReviews.

Currency

Prices are in US dollars. At checkout Stripe may show a plan's price in your local currency, converted at its exchange rate; that is what your card is charged. Ads are always charged in US dollars.

Invoices

Your last invoices are listed at the bottom of Plan & billing, with View and PDF links. They're also in Manage billing.

A payment failed

You'll get a Payment failed email, and the billing page shows "Your last payment failed." Open Manage billing, update your card, and Stripe retries automatically. If the last retry also fails, we email you once more before the plan ends, and confirm by email when a retry goes through.

Renewal reminders

Yearly plans get a reminder 14 days before they renew, with the date and the amount that will be charged.

Cancel your plan

1. Open Plan & billing → Manage billing.
2. Choose Cancel plan and confirm.

Your plan stays active until the end of the period you've paid for, then your listing returns to Free. Your profile, reviews and leads stay. Anything over the Free limits (for example extra services, or jet cards) stays saved but you can't add new ones.

Note: For firm plans, only the firm's owner can manage billing. If your firm's plan ends, your brokers return to Free too, unless they pay for their own plan.