Emails you'll receive
Every email PJReviews sends providers, and what to do when it arrives.
Updated October 20, 2026
All emails come from support@pjreviews.com. Add it to your contacts so nothing lands in spam.
Leads and messages
| When | What to do | |
|---|---|---|
| New … request from {name} | A flyer sends you a quote request | Open it and reply quickly |
| New message from {name} | A flyer answers in your conversation | Reply in your dashboard |
| {name} is still waiting for your reply | A request is unopened after 24 hours | Answer it |
Your listing
| When | |
|---|---|
| We received your claim for … | Your claim is waiting for our team's check |
| Action needed: confirm your claim for … | We need proof that you represent the business; reply to it |
| Your claim for … is approved / About your claim for … | We've checked your claim (the second one includes the reason) |
| … is now live on PJReviews | Your listing was approved |
| Action needed: … on PJReviews | We need changes before approving |
| Finish … to go live on PJReviews | Your listing is still incomplete (a weekly reminder) |
| New {n}-star review for … | A review was published |
| Your jet card listing … is live or … needs changes | A listing was reviewed |
Plans and billing
{Company} is now on PJReviews {plan} (when you upgrade), Payment failed for {Company} on PJReviews (on the first failed attempt, and again with a warning if the last retry fails), Payment received (when a later retry works), Your {plan} plan renews on {date} (yearly plans, 14 days before, with the amount), and a notice when you schedule a cancellation, move to a lower plan, or the plan ends.
Advertising
Your … ad is live, About your … ad, Your … ad ends {date} and Your … ad results.
Teams
{name} invited you to join {Firm} on PJReviews: an invitation to a firm's team, valid for 14 days.
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